Welcome to our FAQ page.
Call, or zap us an email, if you have any questions regarding Velux or SunTunnel skylights and installing them if it is not on this page.
We are always happy to answer questions for do it yourselfers and owner builders!
How long does an installation take?
Velux - Window Type skylights
Installations of a Velux window type skylights varies greatly due to many factors. We normally fit the Velux window usually done in a day.
What does take time is the roof carpentry and the other works to support the weight of the light well. This can sometimes take many days to make sure your installation is structurally sound.
Factors that can add to the duration of an installation include those with:
- multiple skylights ,
- that require more internal finishing,
- high ceiling, &
- limited access etc.
And, occasionally, the weather may delay our work.
A Sky Tunnel - Tube Type Skylight
For these units we allow five (5) hours, however, they are usually done in about four hours.
Why do you need to turn my power off?
It is the law in Western Australia nowadays.
We usually are onsite and ready to go at 7am each day.
Occasionally, due to weather or unforeseen issues an installation may take a little longer than estimated to complete. We do not get onto wet roofs as an incident on or from a wet roof is unjustifiable.
We do occasionally work on weekends. Many councils have work / noise restrictions on weekends and public holidays which we must abide by.
There are product warranties and installation warranties.
Velux and SkyTunnel are both premium products.
There is a 10 year warranty on Velux skylights..
The Velux blinds have a 3 year warranty.
SkyTunnels are supported by an industry leading “20 YEAR WARRANTY” on the base flashing and a 15 year warranty on all other components under normal environmental operating conditions.
As we use these premium products only, we have an industry leading 10 year installation warranty.
There is no warranty paperwork to complete! In the highly unlikely event of an issue, call and it will be remedied as quickly as possible.
What are your payment terms?
Payment is in two parts.
Part 1: The first payment is the deposit, which is the quoted price of the skylight/s, blinds and custom flashings, if required, some materials etc. This generally works out to be 1/3 of the quoted price.
This deposit is our cue to schedule your installation and order components not in our stock.
Part 2: The second payment is the balance of the quoted price for labour, fixings and other materials payable only on completion of the work to your satisfaction.
N.B: For jobs that go over five (5) days a progress payment may be required to pay wages etc.
We accept 'Direct Deposits' and EFTPOS (+1.9%).
Direct Deposit Details:
Account Name: West Coast Skylights
Do Velux Window Type Skylights meet the Building Code of Australia (BCA) requirements?
There are two separate parts to this question. The BCA addresses fire separation and bushfire attack levels (BAL).
All VELUX Skylights/Roof Windows are deemed non-combustible and thereby comply with BCA Fire Separation requirements i.e. suitable for use within 900mm of a boundary for buildings of Class 1 & 10 (typical residential dwelling)*.
Only Velux's 2004 glazing option, which is one sheet of laminated glass beneath one sheet of toughened safety glass, meets the AS 1288 standard for use where the skylight is 3 metres or more above floor level.
When used with a custom flashing, all Velux window type skylights have a BAL rating of 40.
The Sun Tunnel, which is a tube type skylight has a BAL rating of 29 and this is ONLY when used with a RIGID TUBE.
If you are in a bushfire prone zone and your BAL is 40 or below, we can make your non-compliant skylight compliant. (N.B: This is not necessary, but, quite prudent, if your skylight was installed before the BAL system was implemented.)
The Bush Fire Prone Map is available HERE.
* CSIRO assessment report available on request. VELUX recommends consultation with relevant authority before work commences.
† 2004 glazing variant and Roof Window glazing.
^ Bushfire testing applicable to 2004 glazing variant Skylight in roof pitch
18°-75°. Skylight only. Custom-made flashing required.
Fire resistant mesh may be required for opening models.
Rigid Sun Tunnel BAL29.
Please contact your local council.
‡ Except GPL Roof Window and Sun Tunnel.
We love animals, however, pets and installations do not mix well.
Their safety is important so they need to be kept separated from the work area and access routes.
Safe and quick access & egress to the work areas are important for timely installations.
Security is important, however, opening and closing gates and doors can add many hours and even days to a job.
For residential installations where no other renovation work is being undertaken all waste is removed.
Where other work is being undertaken at a residential installations all waste is left onsite in the appropriate areas/skips.
At building site installations all waste is left onsite in the appropriate areas/skips.
We recycle as much waste as possible.
Exact positioning is occasionally challenged by obstacles such as:
- electrical cabling,
- water & gas plumbing,
- air-conditioning ducting,
- structural timber and/or steel work,
- solar panels,
- roof valleys, hips and ridges etc.
Most of these are easily overcome and potential issues, if any, explained at the site inspection.
Can you install a 'Tray Ceiling' without a skylight?
Tray ceilings are an excellent way of making a room larger, relatively cheaply particularly when structural beams or other obstructions make skylights unviable.
Hidden LED strip lighting works particularly well in tray ceilings as well.
Do you charge to do a quotes &/or an estimate?
Quotations: Yes, we charge $55. per hour and a minimum of four (4) hours.
Quotations take a lot of time to do properly.
A quotation requires:
- a roof and ceiling space survey, &
- the writing of the quotation itself.
A quotation means your price is 'locked in'.
You cannot be charged more than is stated on the quotation unless you decide to make a variation.
A quotation contains:
- a detailed 'scope of works',
- a proposed 'schedule of works', &
- a materials list.
Not included on the quotation are other trades that may be needed including:
- Plumbers, &
- Air-conditioning techs etc.
A quotation is an excellent tool for enabling accurate comparisons between installation companies.
Estimates: No, we do not charge for estimates.
If it is early days for you and your installation an estimate may be a more suitable option for you at this stage.
An estimate can and will vary either up or down which is why it is important to receive several written fixed quotes before choosing your installer.
What are your travel charges?
Travel is an unavoidable business cost in both time and money.
We prefer to keep quotes itemised so you can see what you are paying for including travelling to and from the job site.
Everyone charges travel it is just rarely discussed and hardly ever shown on quotations.
We itemise travel charges to monitor costs and charge appropriately so we can remain operating.
Travel charges are to cover:
- servicing, &
Our charges are worked out on this basis:
- the distance measured by google maps from West Coast Skylights to job site.
- for distances under 20 kilometres - no charge.
- if over 20 kilometres, the full distance, less 20, are the kilometres charged each way for the number of days stated on the schedule of works and quotation.
- The charge on the quote cannot go up if extra trips are required.
- The rate is $0.66 cents per kilometre.
Example: From West Coast Skylights in Rockingham to the clients premises in Helena Valley is 44km.
44km less 20km is 24km, each way. $0.66. x 24 = $15.84. x 2 = $31.68. per day.